How do I book?
Book online through our secure portal, or call 240-651-3890. If online booking isn’t working, email dr.tsai@peacefulmindhealing.com and we’ll set up a time; this works for appointments with Jimin Ha too.
Because email isn’t a fully secure channel, please share only your name, contact information, preferred times, and who the appointment is for, and save clinical details for your session. Email is not for emergencies: if you are in crisis, call or text 988, call 911, or go to the nearest emergency room.
How do telehealth sessions work?
In addition to in-person sessions in Frederick, we offer secure video sessions through Psychology Today Sessions. At your appointment time, use the Join your video session link.
What happens in the first session?
We talk about what brings you in, your history and your goals, and agree on a plan together. Sessions last 50 to 60 minutes.
What happens at my child’s first session?
Parents are invited to join. Being alone in a new situation can be hard for a child the first time, and having you there helps. It also lets your child hear your concerns and know it is okay to work on what is difficult for them.
Will you share what my teen says with me?
Teens often open up most when they know their sessions are a private space, so Dr. Tsai won’t necessarily share what your teen says. You remain an important part of your teen’s care, and if Dr. Tsai has reason to believe your teen may hurt themselves or someone else, she will let you know so you can keep them safe together.
What will it cost?
We are in-network with Aetna, BlueCross BlueShield, CareFirst, Cigna/Evernorth, Medicare and TRICARE. Coverage varies from plan to plan, so please check your own plan’s benefits, including coverage for telehealth. With insurance, you may have a copay or deductible, often similar to a visit to your primary care doctor.
Self-pay sessions with Dr. Tsai are $180, and sliding-scale fees are available for sessions with Jimin Ha. If you are uninsured or paying for yourself, you have the right to a Good Faith Estimate of your costs. See Fees & Insurance.
Do you accept EAP?
Yes. Dr. Tsai provides Employee Assistance Program (EAP) sessions through Lyra for employees of participating companies. Check with your employer or Lyra to see if you are eligible.
What if I need to cancel?
Please let us know at least 24 hours ahead so we can offer the time to someone else. Late cancellations, with less than 24 hours’ notice, are charged a $100 fee.
What should I bring to my first session?
Please bring your insurance card and your intake forms if you have already completed them. If not, you can fill them out at the office. If you have important information or reports, such as prior evaluations or school reports, please bring those too.
Can we meet in Mandarin, Taiwanese or Korean?
Yes. Dr. Tsai is fluent in English, Mandarin and Taiwanese, and sessions in Korean are available with Jimin Ha.
Where do I park, and how do I find the office?
We are in the brick building between the Hampton Inn and the Toyota dealership, right off I-270, with free parking on site. Inside the building, take the elevator to the 4th floor, turn left at the elevators, and our office is the last door on the right (Suite 440).
Ready to take the first step?
Having trouble booking online? Email dr.tsai@peacefulmindhealing.com and we’ll set up a time.
